Support

Why is my email 'on hold' and how long does it take?

If your email is 'on hold', it means that it is being reviewed by admin and often happens for new clients. The reason why it must be reviewed is to make sure your email complies with Campayn's Terms of Use.

The hold process can range from several minutes to several hours depending on your timezone. The Campayn Compliance Team reviews from 9am-5pm EST time Monday to Friday.

Once your Campayn score is 80 or higher, your email Campayns will no longer be on hold and will send out as scheduled.
support@campayn.com
http://assets2.desk.com/
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