Support

What are positive and negative responses?

Each time a contact clicks on a link from your email or when your email is shared, it counts as a positive response. Also, the higher percentage of people that view your email the better for your score.

When a contact unsubscribes from your email, marks it as spam or if the email bounces it counts as a negative response. If a very low percentage of people open your email it will negatively affect your score.
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